THE TOP BANK OFFICIAL AND THE EVOLUTION OF THE BANK IN AFRICA

It is no news that the banking sector in Africa has been through a major revolution as of late, though the banks are still targeting greater improvements. One person who has helped to bring about this revolution is Abdulmajid Mussa Nsekela.

Abdulmajid Mussa Nsekela is the Chief Executive Officer & Managing Director of CRDB Bank Plc. He is also a member of the board of Tanzania Mortgage Refinancing Co. Ltd, Tanzania Private Sector Foundation and Tanzania National Business Council. He was previously the Chairman of Tanzania bankers Association and Head-Retail Banking at NMB Bank Plc.

He received an MBA and Post-Graduate Diploma in Business Administration from the University of Birmingham. He also graduated with an Advanced Diploma in Banking from the Institute of Finance Management.

THE BANK UNDER HIS LEADERSHIP

He is recognized in the world as one of the top Bank officials who have contributed a lot to the revolution of African banks. As the only Tanzanian to have climbed up the boards of 50 most reputable bank CEOs in Africa for 2021, he represents by helping the bank recover faster amidst crisis. Though the Covid-19 pandemic affected most banking sectors, CRDB Bank continued to wax strong as they kept dishing out their strong balance sheets, showing growth in net interest and non-funded incomes. They recovered from the weaknesses and even “accelerated their digital transformation projects to ensure that they served their customers effectively while also observing health guidelines”.

Through his position, he aims to infuse the usage of digital platforms like SimBanking, ATM, internet banking and agents to reduce the bank visiting necessity when people want to access bank service as they indirectly abide by health guidelines. 

He joined the bank in 2018 as a Chief executive and the bank’s profit increased from Sh64.2 billion the largest bank in Tanzania now in most aspects like assets, loans, advances and deposits. 

Nsekela sees banking, not as several banking institutions, but as the capability of the bank to serve the market. To him, banks should rise above the traditional methods and adopt the new technology. With technology, there will be no need for too many physical banks and the customers will be served adequately. Nsekela was able to put a switched-on regulator in place together with close surveillance-instituted measures to relieve customers of the pressures of Covid-19 as they can give people loans without experiencing any form of liquidity even though there was a great economic meltdown going on. 

In a previous interview he had, he recounted CRDB could make much profit by “investing in the right technologies” by upgrading the ICT systems at the bank so the customers could have access to better services. Structural inadequacies in the bank were removed and they reviewed the branch operating models and decentralized services. They re-engineered the internal processes of the bank to better help customers have a better experience.

Another thing that he implemented was the leveraging of key sectors of the economy to bring about growth. This was done with a focus on SME and trade sectors. They addressed the capital challenges of customers.

The CRDB Bank in Burundi also experienced a significant increase in profits and other subsidiaries recovered with good reserves. 

Mr Nsekela was also invested in financing agriculture so that there can be materials for Agro-processing, as it can affect the economy. CRDB now supports almost all sectors of the economy and not just the agricultural sector. They also established a product for micro-entrepreneurs to get a mobile-based loan to address their capital challenges with instant loans and they can acquire and sell wares. The product is known as “Machinga”. “Boom Advance” was created for University students too so they can be empowered and they can focus on their academic endeavours. Women were not left out and they have the “Women Access to Finance Initiative (WAFI)”. It helps women make financial decisions that favour them. 

To Abdulmajid Nsekela, it is not about them nor the bank; it is all about the customers. If the customers get to experience smooth and seamless banking, then there will be gain. It is also about the people, both the bankers and the customers, it is never about the machines and the methods. If the methods work for the people, then the methods will be relevant. The citizens deserve to live better lives and the banks can ensure that it will be a possibility. Students deserve a good academic life, entrepreneurs deserve a chance and women deserve a good financial life. 

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